Wholesale Terms & Conditions + FAQ
KNITSILK EUROPE · WHOLESALE
Serious about silk. Slightly carried away with yarn.
Whether you’re stocking a shop, sourcing for your brand, or creating your next collection, our wholesale programme welcomes businesses and independent makers across the EU, EEA, and UK.
Who we welcome
Eligible account types include:
- Yarn and craft retailers
- Fabric and textile distributors
- Resellers and wholesalers
- Spa, wellness and hospitality brands
- Online marketplaces and resellers
- Fibre arts studios and dye houses
- Independent artisans, makers, hobbyists and crafters
Build your assortment, mix your favourites, and unlock more value with six quantity-based wholesale discount tiers. See the eligibility and application requirements in the full terms below.
Pricing and reorder information updated October 2026 · care@knitsilk.eu
Your mixed-quantity wholesale discounts
Eligible customers added to company accounts receive automatic quantity discounts. Mix different products in your cart to reach a tier; you do not need to order the full threshold of a single product. No discount code is needed.
| Total items | Wholesale discount |
|---|---|
| 5+ | 25% off |
| 10+ | 30% off |
| 20+ | 35% off |
| 30+ | 40% off |
| 40+ | 45% off |
| 50+ | 50% off |
These are minimum quantity thresholds, not discounts to add together. The tier discounts do not combine with other discounts. Below 5 items, no mixed-quantity tier discount applies. Review the discount and final total shown at checkout.
Mix-and-match example: 6 items of one product plus 4 of another make 10 items in total, reaching the 30% tier for an eligible wholesale order.
Opening orders & reorders
Opening order minimum: €200. This applies to the combined order, not each individual product.
Reorders: no minimum order value. The previous rule requiring 60% of your opening order value no longer applies. Quantity discounts still depend on the number of items ordered.
If checkout prevents a reorder below €200, contact care@knitsilk.eu so our team can help arrange your reorder.
Planning more than 50 items? Add to Quote.
When your shopping list starts looking like a yarn shop inventory, let’s talk.
For orders above 50 items, recurring supply, or bulk customisation, use Add to Quote to discuss a tailored offer. This is our recommended large-order route, not a hard checkout quantity limit.
- Log in to your wholesale account and browse the products you need.
- Use Add to Quote to build your quote basket.
- Enter numerical quantities and include product or variant details, delivery country, company details, and any customisation or timing requirements.
- Submit your request. Our team will review and respond within 2–3 business days with a personalised offer.
Bulk customisation may be requested for any product, subject to availability and minimum quantity requirements. Requests can include colour or fibre blends, assortments, packaging, labelling, samples, or recurring supply.
Explore Add to Quote Discuss your requirements
Custom quotes are subject to availability and minimum quantity thresholds. Quoted prices are valid for 14 days from the date of issue. Knitsilk reserves the right to decline requests that fall below its cost floor.
Wholesale FAQs
Select a question to expand its answer. No untangling required.
Can I mix products to reach a discount tier?
Yes. The new ladder uses the combined item quantity across your wholesale cart, rather than a separate quantity break for each product. The thresholds are 5, 10, 20, 30, 40, and 50 items.
Do I need a discount code?
No. The tiers are automatic for eligible customers added to company accounts. Log in with your approved wholesale account and review the discount at checkout. These discounts do not combine with other discounts.
What are the opening-order and reorder minimums?
The opening-order minimum is €200 across the combined order. Reorders have no minimum order value. If a checkout restriction blocks a reorder below €200, email care@knitsilk.eu for help. The item thresholds still determine whether your reorder qualifies for a quantity discount.
Who can apply for wholesale?
Our programme welcomes yarn and craft retailers, textile distributors, fibre arts studios, resellers, spa and wellness brands, and independent makers and crafters across the EU, EEA, and UK. Contact care@knitsilk.eu to apply and register as a B2B customer. See eligibility requirements in the terms below.
What if I need more than 50 items or bulk customisation?
Use Add to Quote for a tailored discussion. Include numerical quantities, product and variant details, your destination, and any custom colour, blend, packaging, or timing requirements. Customisation is available for bulk quantities, subject to approval and minimum quantities. Quotes are valid for 14 days.
How do new-account order approvals work?
Your first three orders are subject to manual review. After three successful orders, the existing account terms provide for auto-order status. Orders are not confirmed until full payment is received.
What payment and currency options are listed in the terms?
The payment terms below list international cards, PayPal, SEPA and SWIFT transfers, Payment Links, and Letters of Credit for established buyers. EU/EEA invoices are in EUR; GBP invoicing for UK buyers is available upon request. Contact care@knitsilk.eu to discuss your invoice or payment arrangements.
How long does dispatch take?
The existing processing estimate is 15–20 business days from payment confirmation. The listed carriers are DHL, FedEx, and India Post EMS. Sea freight is available on request for orders over 10 kg. Discuss shipment-specific timing with our team.
What should I do about an order mistake or damaged item?
Email care@knitsilk.eu as quickly as possible if you selected the wrong quantity or colour. For damage or defects, the existing terms require notification within 7 days of delivery with clear photographs. See the returns and defects terms below.
Can I use product photos or sell on marketplaces?
Product photography may be used with proper Knitsilk brand attribution. Amazon, Etsy, and similar marketplace listings require prior written approval. Rebranding or relabelling also requires written consent.
How do I contact the wholesale team?
Email care@knitsilk.eu. Include your company name and, where relevant, order number or quote details. Check your spam folder if you are waiting for a reply.
Wholesale terms & conditions
The pricing and reorder sections above replace the previous personalised slab-pricing schedule and 60% reorder minimum. The remaining existing terms are set out below.
1. Eligibility & application review
Knitsilk Europe wholesale is open to registered businesses and independent makers based in EU, EEA, and UK countries.
Eligible account types include yarn and craft retailers; fabric and textile distributors; resellers and wholesalers; spa, wellness and hospitality brands; online marketplaces and resellers; fibre arts studios and dye houses; independent artisans, makers, hobbyists and crafters.
EU VAT number, UK VAT number, or equivalent national registration required for all registered businesses. Independent artisans and crafters are exempt.
Applications reviewed within 5 business days of submission.
2. Minimum orders & pricing
Opening order minimum: €200. Reorders: no minimum order value. The minimum opening order applies to the combined order, not per individual product.
The mixed-quantity automatic discount thresholds are 5 items: 25%; 10 items: 30%; 20 items: 35%; 30 items: 40%; 40 items: 45%; 50 items: 50%. Discounts are for eligible company customers and do not combine with other discounts. Above 50 items, Add to Quote is recommended.
Orders below the opening-order minimum may be accepted at standard retail pricing at Knitsilk's discretion.
All prices invoiced in EUR (€) for EU/EEA buyers. GBP (£) available for UK buyers upon request.
Price changes: subject to change with 30 days' written notice.
Prices exclude international shipping, EU customs duties, and applicable VAT/import taxes.
Wholesale pricing must not be publicly disclosed or advertised.
3. Order submission & approval
New accounts: your first three orders are subject to manual review and approval. After three successful orders, your account is automatically upgraded to auto-order status.
First 3 orders: subject to manual review and approval by the Knitsilk team (1–2 business days).
After 3 orders: account upgraded to auto-order status. Future orders processed automatically without manual approval.
How to submit: click "Submit for approval" at checkout. Knitsilk will issue a proforma invoice upon agreement.
Orders are not confirmed until full payment is received.
4. Payment terms
Prepayment in full required before order processing begins.
Accepted methods: international credit/debit card (Visa, Mastercard, Amex) · PayPal · SEPA bank transfer (EU) · SWIFT wire transfer · Payment Links · Letter of Credit (established buyers only).
UPI and Cash on Delivery are not available for European orders.
Unconfirmed orders are cancelled if payment is not received within 5 business days of invoice.
Net terms may be available for established accounts. Contact care@knitsilk.eu to discuss eligibility.
5. Shipping & fulfilment
Processing time: 15–20 business days from payment confirmation.
Carriers: DHL / FedEx / India Post EMS with full tracking.
All EU customs duties, import taxes, and VAT on importation are the sole responsibility of the buyer. Knitsilk ships DAP. Please verify applicable duty rates (HS codes 5004–5007) with your national customs authority before ordering.
Knitsilk is not liable for customs delays or additional charges levied at the point of import.
Sea freight: available on request for orders over 10 kg.
6. Returns & defects
No returns accepted unless the item is defective or shipped in error.
Notify Knitsilk within 7 days of delivery with clear photographic evidence.
Confirmed defects are resolved via replacement or store credit at Knitsilk's discretion.
Natural dye-lot variation is not considered a defect. Hand-dyed artisan fibres are inherently unique.
7. Resale, brand & intellectual property
You may resell Knitsilk products through your own approved retail channels. You must not misrepresent the origin, fibre content, or certifications of any product.
Knitsilk product photography may be used with proper brand attribution.
Listing on Amazon, Etsy, or similar platforms requires prior written approval from Knitsilk.
All names, descriptions, photography, and branding are Knitsilk intellectual property. No altering, rebranding, or relabelling without written consent.
8. Exclusivity
No exclusive territorial rights are granted with a standard wholesale account.
Exclusive distribution requires a minimum annual commitment. Terms under a separate written agreement only. Contact care@knitsilk.eu.
9. Existing EU compliance note
Knitsilk ships from India as a B2B export. EU consumer protection regulations — including the EU Consumer Rights Directive and the 14-day right of withdrawal — apply to consumer retail sales only, not to B2B wholesale purchases. Buyers are responsible for compliance with local resale regulations in their country.
10. Governing law & agreement
Governed by the laws of India. Disputes fall under the jurisdiction of courts in Bangalore, Karnataka, India.
International buyers agree to mutual negotiation in good faith before pursuing legal remedies.
By placing a wholesale order, you confirm that you have read, understood, and agreed to these terms in full.
Let’s plan your next order
For wholesale support, reorders, or bulk customisation, contact care@knitsilk.eu.
Knitsilk, 71 JM Road, Bangalore – 560002, Karnataka, India