Wholesale Terms & Conditions + FAQ
KNITSILK EUROPE
Wholesale Terms & Conditions + FAQ
For EU, EEA, UK and Global B2B Partners
Effective: June 2026 · Knitsilk, Bangalore, India
mehta@knitsilk.com · knitsilk.eu
PART ONE — WHOLESALE TERMS & CONDITIONS
1. Eligibility
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Knitsilk Europe wholesale is open to registered businesses and independent makers based in EU, EEA, and UK countries. |
Eligible account types include:
- Yarn & craft retailers
- Fabric & textile distributors
- Resellers and wholesalers
- Spa, wellness & hospitality brands
- Online marketplaces and resellers
- Fibre arts studios and dye houses
- Independent artisans, makers, hobbyists & crafters
VAT / Business ID |
EU VAT number, UK VAT number, or equivalent national registration required for all registered businesses. Independent artisans and crafters are exempt. |
Application review |
Applications reviewed within 5 business days of submission. |
2. Minimum Order Requirements
Opening order (MOV) |
€200 EUR (approx. ₹19,000 INR / USD $225) |
Reorder minimum |
60% of the initial opening order value, subject to prior approval. |
Below minimum |
Orders below MOV may be accepted at standard retail pricing at Knitsilk's discretion. |
Note: The minimum order value applies to your combined cart total, not per individual product. Pricing tiers will be communicated separately by your account manager. |
3. Pricing
Display currency |
All prices invoiced in EUR (€) for EU/EEA buyers. GBP (£) available for UK buyers upon request. |
Pricing model |
Volume-based slab pricing applies — the more you order, the greater your discount. Your personalised pricing schedule will be shared upon account approval. |
Price changes |
Subject to change with 30 days' written notice. |
Exclusions |
Prices exclude international shipping, EU customs duties, and applicable VAT/import taxes. |
Confidentiality |
Wholesale pricing must not be publicly disclosed or advertised. |
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💬 Not Happy with the Listed Prices? Request a Custom Quote We understand that every business has unique volume requirements, budget constraints, and sourcing needs. If our standard wholesale pricing doesn't work for you, we welcome you to submit a Request for Quote (RFQ) — and we'll work with you to find a price that makes sense for both sides. How to submit an "Add to Quote" request:
What you can request in a custom quote:
Prefer to discuss directly? Email us at mehta@knitsilk.com with your requirements and we'll get back to you promptly. |
4. Order Submission & Approval
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New accounts: your first three orders are subject to manual review and approval. After three successful orders, your account is automatically upgraded to auto-order status. |
First 3 orders |
Subject to manual review and approval by the Knitsilk team (1–2 business days). |
After 3 orders |
Account upgraded to auto-order status. Future orders processed automatically without manual approval. |
How to submit |
Click "Submit for approval" at checkout. Knitsilk will issue a proforma invoice upon agreement. |
Confirmation |
Orders are not confirmed until full payment is received. |
5. Payment Terms
Requirement |
Prepayment in full required before order processing begins. |
Accepted methods |
International credit/debit card (Visa, Mastercard, Amex) · PayPal · SEPA bank transfer (EU) · SWIFT wire transfer · Payment Links · Letter of Credit (established buyers only) |
Not available |
UPI and Cash on Delivery are not available for European orders. |
Payment deadline |
Unconfirmed orders are cancelled if payment is not received within 5 business days of invoice. |
Net terms |
May be available for established accounts. Contact mehta@knitsilk.com to discuss eligibility. |
6. Shipping & Fulfillment
Processing time |
15–20 business days from payment confirmation. |
Carriers |
DHL / FedEx / India Post EMS with full tracking. |
Duties & import VAT |
All EU customs duties, import taxes, and VAT on importation are the sole responsibility of the buyer. Knitsilk ships DAP. Please verify applicable duty rates (HS codes 5004–5007) with your national customs authority before ordering. |
Knitsilk liability |
Knitsilk is not liable for customs delays or additional charges levied at the point of import. |
Sea freight |
Available on request for orders over 10 kg. |
7. Returns & Defects
General policy |
No returns accepted unless the item is defective or shipped in error. |
Claim window |
Notify Knitsilk within 7 days of delivery with clear photographic evidence. |
Resolution |
Resolved via replacement or store credit at Knitsilk's discretion. |
Colour variation |
Natural dye-lot variation is not considered a defect. Hand-dyed artisan fibres are inherently unique. |
8. Resale, Brand & IP Guidelines
Resale |
You may resell Knitsilk products through your own approved retail channels. You must not misrepresent the origin, fibre content, or certifications of any product. |
Photography |
Knitsilk product photography may be used with proper brand attribution. |
Third-party platforms |
Listing on Amazon, Etsy, or similar platforms requires prior written approval from Knitsilk. |
IP & branding |
All names, descriptions, photography, and branding are Knitsilk intellectual property. No altering, rebranding, or relabelling without written consent. |
9. Exclusivity
Default |
No exclusive territorial rights are granted with a standard wholesale account. |
Exclusive distribution |
Requires a minimum annual commitment. Terms under a separate written agreement only. Contact mehta@knitsilk.com. |
10. EU Compliance Note
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Knitsilk ships from India as a B2B export. EU consumer protection regulations — including the EU Consumer Rights Directive and the 14-day right of withdrawal — apply to consumer retail sales only, not to B2B wholesale purchases. Buyers are responsible for compliance with local resale regulations in their country. |
11. Governing Law & Agreement
Governing law |
Governed by the laws of India. Disputes fall under the jurisdiction of courts in Bangalore, Karnataka, India. |
Dispute resolution |
International buyers agree to mutual negotiation in good faith before pursuing legal remedies. |
Agreement |
By placing a wholesale order, you confirm that you have read, understood, and agreed to these terms in full. |
PART TWO — FREQUENTLY ASKED QUESTIONS
Getting Started
Q: Who is eligible for Knitsilk's European wholesale programme?
Our European wholesale programme is open to yarn and craft retailers, fabric distributors, textile artisans, fibre arts studios, online resellers, spa and wellness brands, and independent makers and hobbyists across the EU, EEA, and UK. Registered businesses must provide a valid VAT or national business registration number. Independent artisans and crafters are welcome without formal business registration.
Q: How do I apply for a wholesale account?
Submit your enquiry via the B2B application form on knitsilk.com or email mehta@knitsilk.com. Our team will review your application within 2 business days. Once approved, wholesale prices appear automatically on all product pages when you are logged in — no discount codes needed.
Q: What is the minimum order value for European buyers?
The minimum opening order value is €210 EUR (approximately ₹19,000 INR or USD $225). This applies to your combined cart total, not to individual products. Reorders must be at least 60% of your opening order value.
Q: How does the approval process work for new accounts?
Your first three orders are subject to manual review by the Knitsilk team. After your first three approved orders, your account is upgraded to auto-order status — all subsequent orders are processed automatically.
Ordering & Payment
Q: What payment methods are available for European buyers?
We accept international credit and debit cards (Visa, Mastercard, Amex), PayPal, SEPA bank transfers for EU-based buyers, SWIFT wire transfers, and Payment Links. Letters of Credit are available for established wholesale accounts. UPI and Cash on Delivery are not available for international orders.
Q: In which currency will I be invoiced?
EU and EEA buyers are invoiced in EUR (€). UK buyers may request GBP (£) invoicing. PayPal handles currency conversion automatically if paying through the main knitsilk.com store.
Q: Can I reorder easily?
Yes. Log in to your account, go to Order History, and click Reorder on any previous order. All items and quantities are added to your cart instantly.
Q: I ordered the wrong quantity or colour. What should I do?
Email mehta@knitsilk.com as quickly as possible before fulfilment begins. If the order has already shipped, we will assist you through our standard resolution process.
Custom Quotes & RFQ
Q: What if I'm not happy with the listed wholesale prices?
We understand that every business has different needs. If our standard pricing doesn't work for your budget or volume, you can submit a Request for Quote (RFQ) directly from any product page using the "Add to Quote" button. Our team will review your request and respond with a personalised offer within 2–3 business days.
Q: How does the "Add to Quote" feature work?
When you are logged in to your wholesale account, you will see an "Add to Quote" button on product pages. Click it to add items to your quote basket, then go to your Quote Basket to specify quantities, target prices, and any special requirements. Submit the RFQ and our team will get back to you with a tailored offer.
Q: What can I include in a custom quote request?
You can request negotiated pricing for large or recurring orders, custom colour or fibre blends (subject to MOQ), bundled product assortments, long-term supply agreements, sample requests, or special packaging and labelling requirements.
Q: How long is a custom quote valid?
All custom quotes are valid for 14 days from the date of issue. After this period, prices may be subject to change. Please confirm your order within the validity window to lock in the quoted price.
Shipping & Customs
Q: How long does delivery take to Europe?
European wholesale orders are processed and dispatched within 15–20 business days of payment confirmation. DHL and FedEx express options typically reach most EU countries within 5–10 business days after dispatch. India Post EMS is a slower, more economical alternative.
Q: Who pays customs duties and import VAT?
All EU customs duties, import taxes, and VAT on importation are the sole responsibility of the buyer. Knitsilk ships on a DAP (Delivered at Place) basis. Please check applicable duty rates (HS codes 5004–5007) with your national customs authority before ordering.
Q: Is sea freight available for large orders?
Yes. For orders over 10 kg, sea freight is available on request. Contact mehta@knitsilk.com to discuss lead times and pricing.
Q: What if my parcel is lost or damaged in transit?
For lost parcels, contact the carrier with your tracking number first, then email us. For damaged items, notify us within 7 days with photographs. We resolve confirmed defects via replacement or store credit.
Products & Resale
Q: Can I sell Knitsilk products on Amazon or Etsy in Europe?
Third-party marketplace listings require prior written approval from Knitsilk. Please contact mehta@knitsilk.com with your marketplace details.
Q: Can I use Knitsilk product photographs on my website and social media?
Yes, with clear brand attribution (e.g. "Photo: Knitsilk"). You may not alter images or use them to misrepresent the product.
Q: Are colour variations between batches considered defects?
No. Natural dye-lot variation is an inherent quality of hand-dyed artisan fibres and is not considered a defect.
Q: Does Knitsilk offer exclusive distribution for my country or region?
Exclusive territorial distribution is available under a separate written agreement with a minimum annual purchase commitment. Contact mehta@knitsilk.com to discuss.
Support & Contact
Q: How do I contact the Knitsilk Europe wholesale team?
Email mehta@knitsilk.com for all wholesale enquiries. We respond within 5 business days. For general product and order support: enquiry@knitsilk.com.
Q: I haven't received a reply to my email. What should I do?
Check your spam or junk folder first. If you have not received a response within 2 business days, please resubmit your enquiry.
Wholesale Enquiries — Europe
Email: mehta@knitsilk.com · General: enquiry@knitsilk.com
Response within 5 business days
Knitsilk, 71 JM Road, Bangalore – 560002, Karnataka, India