Accounts

What is the advantage of registering for an account?

There are many perks to registering for an account! Accounts allow our Customer Care team to assist you more quickly and efficiently. They also allow you to view your order history, receive up to date order statuses, create and share wish lists, and store addresses for quicker checkouts.

Can I create a wish list on knitsilk.com to share with others?

Yes! Simply log into your account (or register for a new account if you do not already have one), click on "wish lists" on the left hand column, and follow the prompts, being sure to check the "I want to be able to share this wish list" box if you wish to share it with friends and family. To add an item to your wish list, click the "add to wish list" button found on the item's listing. To view your wish list, return to 'my account" and select "wish lists". Once you open up your wish list, there is a shareable link at the bottom that you can send to friends and family via email, text, social media, etc.

Promotional Discounts

How do I apply the current promotion to my order?

The process is different for each promotion, depending on the offer. Some promotions require a coupon code, some are applied automatically at checkout, some may require you to select a free gift, etc. Full details and instructions for the current promotion are always outlined at the top of the shopping cart screen.

I recently purchased an item and now it's on sale. Do you offer price-adjustments?

Each of our promotions are valid for specific time frames only and we are unable to apply promotional prices to orders outside of that time frame.